top of page

Privacy Policy

Paete General Hospital Inc.

Last Updated: Feb 20, 2026
 

Paete General Hospital Inc. (“the Hospital”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of all personal and medical information entrusted to us. We strictly comply with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and issuances of the National Privacy Commission (NPC).

This Privacy Policy explains how we collect, use, store, share, and protect your personal and sensitive personal information when you visit our hospital, use our services, or access our website.
 

1. INFORMATION WE COLLECT


We collect only the information necessary to provide safe, effective, and lawful healthcare services.


A. Personal Information

  • Full name

  • Date of birth

  • Gender

  • Address

  • Contact number

  • Email address

  • Civil status

  • Nationality

  • Government-issued identification details


B. Sensitive Personal Information (Medical Data)

  • Medical history

  • Laboratory and diagnostic results

  • Consultation records

  • Prescriptions

  • Allergies and immunization records

  • Vital signs and examination findings

  • Admission and discharge records

  • Physician notes

  • Health conditions and diagnoses


C. Financial and Insurance Information

  • PhilHealth membership details

  • HMO / insurance provider information

  • Billing and payment records

  • Official receipts and claims documentation


D. Website and Technical Data


When you visit our website, we may automatically collect:

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Date and time of visit


This data is used only for security, analytics, and service improvement.


2. HOW WE COLLECT INFORMATION

We collect information through:

  • Patient registration forms

  • Consultation and medical records

  • Laboratory and diagnostic services

  • Online contact forms

  • Phone inquiries

  • Insurance verification

  • CCTV monitoring for security

  • Website cookies and analytics tools

3. PURPOSE OF PROCESSING


We process your personal data only for legitimate healthcare and operational purposes:


Healthcare Services

  • Medical consultation and treatment

  • Diagnosis and laboratory testing

  • Patient monitoring and follow-up care

  • Emergency medical response


Administrative & Legal Purposes

  • Patient identification

  • Billing and payment processing

  • Insurance and PhilHealth claims processing

  • Medical certification issuance

  • Compliance with Department of Health regulations

  • Legal and regulatory reporting


Communication

  • Appointment coordination

  • Test result notification

  • Follow-up reminders

  • Responding to inquiries


Security and Safety

  • Protection of patients, visitors, and staff

  • Fraud prevention

  • Facility monitoring via CCTV

We do not sell or trade personal data to any third party.


4. DATA SHARING AND DISCLOSURE

Your information may be shared only when necessary and allowed by law:

  • Physicians and medical staff involved in your care

  • PhilHealth and accredited HMO providers

  • Diagnostic laboratories and referral facilities

  • Government health authorities (DOH, LGU, NPC) when required

  • Courts or law enforcement agencies upon lawful order

All third parties are required to maintain confidentiality and data protection safeguards.


5. DATA STORAGE AND RETENTION

We store patient records securely in physical and electronic formats.

Retention follows medical and legal regulations:

  • Medical records: retained as required by DOH regulations

  • Billing records: retained for accounting and tax compliance

  • CCTV footage: stored for a limited security period

  • Website data: retained for analytics and security monitoring

After the retention period, records are securely disposed of or anonymized.


6. YOUR DATA PRIVACY RIGHTS

Under the Data Privacy Act, you have the right to:

  • Be informed about data collection

  • Access your personal data

  • Correct inaccurate information

  • Object to processing (when applicable)

  • Request deletion or blocking (when legally permissible)

  • File a complaint with the National Privacy Commission

Requests may be subject to identity verification and legal medical record retention rules.


7. DATA SECURITY MEASURES

We implement strict safeguards to protect your data:


Physical Security

  • Restricted record storage areas

  • Staff-only medical records access

  • Controlled facility entry


Technical Security

  • Password-protected systems

  • Secure networks

  • Access logging

  • Regular system monitoring


Organizational Security

  • Staff confidentiality agreements

  • Privacy training for employees

  • Limited access based on job role


8. COOKIES AND WEBSITE TRACKING

Our website may use cookies to:

  • Improve user experience

  • Analyze website traffic

  • Maintain site security

You may disable cookies through your browser settings.


9. CHILDREN’S PRIVACY

For minors, consent is provided by parents or legal guardians. We collect only necessary medical information required for treatment and legal documentation.


10. CHANGES TO THIS POLICY

We may update this Privacy Policy when required by law, hospital operations, or technology changes. The latest version will always be posted on our website.


11. CONTACT INFORMATION

For privacy concerns or data requests, contact:

Paete General Hospital Inc.
Quinale, Paete, Laguna, Philippines

Email: info@paetegh.com
Phone: +63 9694359223
 

You may also file complaints with the National Privacy Commission (NPC) through www.privacy.gov.ph

By using our services, you acknowledge that you have read and understood this Privacy Policy.

bottom of page